Tom Stewart is the Executive Director of the National Center for the Middle Market, the leading source for knowledge, leadership, and research about mid-sized companies, at The Ohio State University Fisher College of Business. Tom is an influential thought leader on management issues and ideas and an authority on intellectual capital and knowledge management.
Before joining the National Center for the Middle Market, Tom served as Chief Marketing and Knowledge Officer for international consulting firm Booz & Company (now called Strategy&). Prior to that, he was for six years the Editor and Managing Director of Harvard Business Review, and earlier served as a member of the Board of Editors of Fortune magazine.
He consults, speaks, and offers workshops with co-author Patricia O’Connell about the strategic power of service design as an approach that closes the gap between customer experience, brand, and strategy, based on the Five Principles of Service Design identified in Woo, Wow, and Win. Services demand that companies and customers cooperate, collaborate, and innovate with both their own and each other’s best interests top of mind.
Tom is the author of two other books, Intellectual Capital: The New Wealth of Organizations and The Wealth of Knowledge: Intellectual Capital and the Twenty-first Century Organization. He has published articles in Harvard Business Review, strategy + business, Fortune, Business 2.0 Financial Times, and elsewhere.
Tom is a graduate of Harvard College and holds an honorary doctorate from Cass Business School, City University London.